技术支持—Technical support


EBFS 的客服时间是多少?

EBFS 的中文客服为客户提供每周5.5天,每天24小时不间断的优质服务。

What is the customer service time of EBFS?

The Chinese customer service of EBFS provides with 24-hour daily service of 5.5 days per week for the customers.


运行平台需要达到怎样的电脑配置?

EBFS 的所有平台均适用于普通电脑,您的电脑拥有64兆内存,350兆以上赛扬或者奔腾III处理器,便可运行我们的平台。我们强烈建议您使用宽带连接,以保证您交易的流畅性。

What kind of computer configuration is needed to run the platform?
All the platforms of EBFS are available for ordinary computers, and your computer has 64 megabytes of ram, more than 350 megabytes Celeron or Pentium 3 CPU, which can run the EBFS platform. We strongly recommend the please use the broadband connection to ensure the fluency of the trading.


为什么我平台上的报价不更新?

首先检查您的网络连接是否正常。如果网络连接没有问题,请通过发送邮件至ebservice@ebfschina.com或拨打我们中国区免费热线电话与EBFS客服进行联系。

The quotation of the platform are not updated
Firstly please check whether your network connection is normal. If the connection of network is normal please contact EBFS customer service by sending E-mail to ‘ebservice@ebfschina.com’ or calling China mainland hotline.


我在进行客服咨询时需要准备哪些材料?

在与EBFS 客服进行联系时,您最好能提供详尽的账户信息,及您想要解决的问题。请务必提供你的账户用户名,开户时间,遇到问题的时间,您所使用的网页浏览器,及系统提示的错误信息等

What materials are need to prepare for the customer service consultation?

When communicating with EBFS customer service, it is better to provide detailed account information and the problem you want to solve. Please be sure to provide your account username, account opening time, the time of the problem, the web browser you used, and the error message of the system prompt.


关于交易—About the trading


什么是外汇?

外汇俗称Forex,是当今世界最大的金融市场,通过不间断的买卖各国货币,令外汇市场成为全球最具流通性的市场。外汇交易的目标是从判断货币的价格浮动趋势赚取利润。

What is foreign exchange?
The foreign exchange, commonly known as Forex, is the largest financial market of the whole world. By continuously trading the national currencies, the foreign exchange market has become the most liquid market in the world. The objective of foreign exchange trading is to make profits from judging the floating trend of the price of money.



什么是CFD?

CFD是因为差价合约的缩写(contract for difference)。在实际交易中,CFD属于金融衍生品的一种,投资者根据判定某种金融产品的价格走势,进行买多或卖空,以赚取利润。

What is CFD?
CFD stands for contract for difference. In actual transactions, CFD is a kind of financial instrument, investors long or short the position to make a profit on the basis of determining the price of financial product.


我可以进行24小时交易吗?
可以。您可以在每周日美东时间下午17:05至周五下午16:59进行24小时不间断地交易外汇和贵金属。对于CFD产品而言,各产品交易时间不同,但大部分产品的交易时间为每周日美东时间下午18:00至周五下午16:59, 若您在登录或使用平台时遇到任何问题,可通过我们的中文免费服务热线与我们取得联系。


Can I make a 24-hour trading?
Yes. The trading time of Forex is 24-hour a day from 17:05 every Sunday to 16:59 every Friday, Eastern Time. For CFD, each product trading time is different, the most of the products of trading time for every Sunday 18:00 to 16:59 every Friday, Eastern Time. Please contact us via the Chinese free service hotline, when you have any problems with login the platform.

什么是基准货币?
基准货币是指货币组中处于前位的货币,比如EUR/USD,EUR欧元就是基准货币。
What is the benchmark currency?
The benchmark currency is the former currency in the currency group, such as EUR/USD, EUR is the benchmark currency.

什么是“卖/买价”? “点差”是什么?
买价是指交易者愿意接受的最低买入价格。卖价是指交易者愿意接受的最高卖出价格,这两个价格组成了报价组,其价差就是点差。
What is the ‘buy/sell’ price? What is the spread?
Buy price is the lowest purchase price the trader is will to accept. The selling price is the highest  selling price that the trader is willing to accept. These price make up the quotation group. The spread is the difference.



什么是杠杆?
金融交易中,杠杆(leverage)简单地说来就是一个乘号(*)。使用这个工具,可以放大投资的结果,无论最终的结果是收益还是损失,都会以一个固定的比例增加,所以,在使用这个工具之前,投资者必须仔细分析投资项目中的收益预期,还有可能遭遇的风险。
What is the leverage?
In financial transactions, leverage is a simply as a multiplication sign(*). Using the leverage, can magnify the investment, no matter profit or loss, with a fixed ratio increase. So before using the leverage, investors must be careful analysis of investment project of earning forecast, are likely to encounter risks.



我是否可以使用锁仓功能?
可以。EBFS 客户可使用锁仓功能。
Can I lock the position?
Yes. The customers of EBFS can lock their position anytime.


我是否可以设定止损/止盈指令?
可以。您不但可以设定止损/止盈指令,您还可以使用挂单交易,和其他类型的风险管理指令,如追踪止损,及双向限价单(OCO)。

Can I set the stop loss/profit instruction?
Yes. The customers not only set the stop loss/profit commands, but also can set registered transactions, and other types of risk management instructions, such as tracking stop loss, and one cancel the other order(OCO).


什么是余额/净值/已用保证金/剩余保证金?
净值 = 余额 +/- 盈/亏 
已用保证金= 持仓单量所占用的保证金金额,也称占用保证金 
剩余保证金= 净值 -已用保证金,也称可用保证金。

What is the balance/net value/the margin/residual deposit?
Net value=balance +/- profit/loss
Margin=the account of deposit that is occupied by the warehouse receipt.
Margin free=equity – margin required.


为何会出现滑点现象?
在市场发生剧烈震荡时,指令可能无法得以瞬时执行,这时就出现了滑点。但这种情况仅发生在极端的市场条件或者流通性极低的情况下。当滑点发生时,客户将会在几秒之后,立即得到再次询价的机会。

Why does the slippery occur?

When the market is violently shaken, order may not be able to execute instantaneously, and the slippery occur. But this happens only in extreme market conditions or very low liquidity. When the slippery occurs, the customers will get the opportunity to make an inquiry immediately after a few seconds.



CONTACT  US

ADDRESS: 184 E Main St, Middletown, DE, 19711

2291 Sunset Lake Road Suite A-6, Newark, DE, 19713



Risk Warning: Forex, Metals and CFDs are leveraged products that can result in losses exceeding your deposit. They are not suitable for everyone so please ensure you fully understand the risks involved.